This report describes how we manage our social and environmental responsibilities, and how we performed in each of our priority areas. It is about how we have managed our relationships with players, retailers, employees and other people with a stake in our business during 2004/05.

There are two ways to use the report:

You can focus on particular issues, using the navigation bar on the left or
You can identify with particular stakeholder groups, by clicking on the drop-down box in the top right hand corner on the pages 2004/05 in review, Our priorities, Consulting and responding and Performance overview.

We have incorporated several features to aid access by people who are visually impaired. See Accessibility

The full Social Report is only available on the internet. You can get a separate printed summary by emailing socialreport@camelotgroup.co.uk or you can download it from this website. The full report can also be downloaded in its entirety or by section.

Camelot has produced a Social Report every year since 1999 and every report has either won or been shortlisted for the awards made by the Chartered Association of Certified Accountants (ACCA). Copies of previous reports are available at Downloads or by emailing socialreport@camelotgroup.co.uk

The report covers the operations of Camelot Group plc for the period 1 April 2004 to 31 March 2005, unless otherwise stated. The report and the processes by which it is compiled have been independently verified by Reassurance Network, working to the AA1000 Assurance Standard.

The report has also been produced in accordance with 2002 Guidelines from the Global Reporting Initiative See GRI index.

Section by section

About Camelot describes what we do, our role as operator of The National Lottery and how we aim to live our values.

Managing responsibly outlines how we manage social responsibility, how we build it into our business and how we have developed our practices over the past year. This section also includes the Assurance Statement by The Reassurance Network and our response to it.

In 2004/05 in review our Chief Executive highlights key issues and we summarise our performance in the year.

Setting our priorities shows how we determine our priorities, by understanding our impact and stakeholders' views.

Our priorities details the issues and challenges we face and our performance on each of them in 2004/05.

Consulting and responding explains the importance we attach to engaging with stakeholders, and our activity in this area during the year.

Performance overview tracks our progress against indicators, targets and our commitments to stakeholders.

Social Report

2005

Using this report

This report describes how we manage our social and environmental responsibilities, and how we performed in each of our priority areas. It is about how we have managed our relationships with players, retailers, employees and other people with a stake in our business during 2004/05.

Section by section