Our Responsibilities Our retail and online safeguards
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We were the first organisation in the UK to achieve GamCare accreditation for our interactive services.
We have excellent relationships with our 29,000 retailers throughout the UK and work closely with them to ensure they understand our commitment to player protection and the importance of selling our products responsibly.
We provide training to highlight ways of addressing underage and excessive play, and we carry out our unique test-purchasing scheme, ‘Operation Child’, to ensure under-16s are not permitted to play. In the latest annual programme, National Lottery retailers achieved a first refusal rate of 90.2%.
Our online players have the security of knowing that all National Lottery games are certified by GamCare, which provides support, information and advice to anyone suffering through a gambling problem.
We were the first organisation in the UK to achieve GamCare accreditation for our interactive services and have recently received accreditation for the fourth year running – underlining the effectiveness of the robust measures we have in place to prevent excessive and underage play online.
To achieve certification we have implemented a range of practices including self-exclusion opportunities, strict age-verification systems and information about responsible gambling and sources of advice – offering as much assistance as possible to help online consumers play responsibly.
