Our Responsibilities Stakeholder consultation
The business of operating lotteries which generate funds for social benefit involves a wide range of contacts with institutions, groups and individuals. Listening to our stakeholders – anyone who is affected by Camelot or who has an effect on the way we do business – is essential to our understanding of our social and environmental impacts.
These stakeholders include our employees, our players and the wider public, our retailers and suppliers, the Government, the media, the National Lottery Commission which regulates us, the National Lottery distribution bodies, public-interest groups and the local communities in which we operate.
We carry out both formal and informal consultation with these groups through meetings and public interest seminars.
The Staff Forum is made up of representatives elected by employees. The Staff Forum meets monthly to discuss and improve major policies that affect all Camelot employees – for example, reward and recognition policies, structural changes within the organisation, and terms and conditions.
The Retailer Forum represents the 28,800 National Lottery retail outlets we work with, and meets four times a year to inform the development of our policy where it affects retailers. The make-up of the Forum is designed to reflect the ethnic, gender and sectorial diversity of our retail estate, which covers the UK’s four nations and includes independents, multiples and convenience outlets.
The Stakeholder Panel is an internal forum that co-ordinates and agrees Camelot’s high-level stakeholder engagement strategy. Its members are senior representatives from around the business who have direct contact with our key stakeholders.
