Our Customer Operations may be one of the biggest departments in the company, but together they’re a tight bunch. Want to know more about the culture? Here’s some words straight from them...
‘It doesn't matter whether you're grade 1, 2 or 3, everyone jumps on to support during busy periods like rollovers’ - Ayesha (Acting Quality Analyst)
‘We hold lots of engaging events throughout the year to keep social. From celebrating days like Valentines, St Patricks and Halloween - to getting together as a department to make sure we’re all aligned. We also love games, and I’ve recently started playing table tennis with my team in the Camelot games area. We also like a good night out!’ - Hassan (Real Time Analyst)
‘We have treats and monthly celebration awards to celebrate success. There is an internal process where team members can nominate their colleagues and recognise any hard work they do. It is great for engagement and keeping celebrating great people.’ - Jo (Provisioning Representative)
‘I love the warm and welcoming environment. Everyone is easily approachable and always happy to help. There’s a nice buzz around the office and easy to talk to different departments that all connect to each other.’ - Pariss (Contact Centre Agent)
Lunch time can vary in different teams. Depending on shifts this can be any time between 11.30am - 3pm. The common theme is that the team's love to spend their lunch hour together whether it’s enjoying our fabulous onsite restaurant or Costa (check out our office tour video if you fancy a peek), being competitive in our games area or just simply enjoying a gossip about weekend, evening plans or life!