Our teams

Get to know us

There aren’t many companies with the breadth, depth and diversity of roles that we have – and that’s the way we like it.



We trade £1.3 billion via The National Lottery, making it one of the top 10 revenue-generating sites in the UK. Our five digital teams help drive that growth: creating content for www.national-lottery.co.uk, our Youtube channel and social feeds, running our BBC TV draw shows, and much more. 


Insight and Data

Our insight team makes sure everyone has the numbers they need to know – and the detail behind them. They map, measure and analyse the data that helps fuel innovation and drive commercial decisions across the business.



We generated more than £7.59 billion in revenues last year, so our finance team are used to thinking big while sweating the small details. We have four different specialist teams: Financial Accounting, Tax, Commercial Finance and Procurement.



As a games business, we couldn’t do without our tech gurus. From the team that delivers all the National Lottery Draws to our gaming systems and security specialists, they enable us to run and grow our business.


Marketing and Retail

Whether it’s coming up with a compelling proposition for a new game or telling stories of winners created and good causes supported, our consumer and retail team makes sure it’s driven by the consumer insights that matter. 



We split sales into two: national account team works closely with major high-street stores to develop new business opportunities, while retail team is our guys and gals on the ground for more than 47,000 National Lottery retail partners.  


Customer Operations

Home to our call centre, customer operations puts us in direct touch with our customers, retailers and regulators. We handled more than 1.5 million calls in 2015 across The National Lottery line, Retailer Line and Direct Line.


Policy and Regulatory Affairs

We want to change lives by raising as much money as we can for Good Causes in a responsible way. Doing that successfully means building – and maintaining – good relationships with key political stakeholders and our regulator, the Gambling Commission. 



More than 97% of orders that arrive at our distribution centre in Northampton are delivered the next day. That success rate is down to our 47-strong distribution team. An average week sees them sending out more than 300,000 orders.


From recruitment to career development and company culture, our HR team partners with every area of the business to make sure we have a structure that works both for our people and our company mission.     


Corporate Assurance

We might be a small company but we’ve got big responsibilities. Our corporate assurance team works with our managers to make sure we’re always sticking to them. The team covers everything from audit to risk management, insurance and business continuity. 



Our team of eight legal eagles are involved in almost every aspect of our business: negotiating contracts, reviewing games rules, protecting intellectual property and, of course, helping out if things go wrong. 

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Media Relations

Responsible for enhancing and protecting Camelot’s corporate reputation, our Media Relations team ensures that the company’s purpose is accurately understood by its customers, and its achievements are recognised and celebrated.